September 22, 2023

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The airways in Canada that acquired probably the most complaints in 2022

The airways in Canada that acquired probably the most complaints in 2022

After a yr when many would-be travellers skilled airports clogged by hours-long lineups for safety, solely to have their flights delayed and cancelled, or their baggage misplaced, travelling by airplane was an expertise in frustration for a lot of in 2022.

The fact of that frustration could be seen in new knowledge launched by the Canadian Transportation Company on Monday. The company, which is an unbiased, quasi-judicial tribunal and regulator of transportation, launched a brand new dashboard on the variety of complaints airways acquired between April and September of 2022.

The grievance knowledge is drawn from info submitted by passengers to the CTA.

With regards to Canadian carriers, the outcomes point out that the CTA acquired extra complaints about low cost airways.

Between April and Sept. 2022, the CTA acquired 13.7 complaints per 100 flights for Aptitude Airways, and 12.6 complaints per 100 flights for Swoop Inc.

As nicely, Sunwing Airways acquired 8.6 complains per 100 flights, whereas WestJet acquired 4.9,and Air Canada acquired 3.6 per 100 flights. Air Transat had the bottom grievance price at 2.2 complaints per 100 flights.

The CTA additionally supplied knowledge on complaints making use of to foreign-operated airways. The best variety of complaints utilized to Qatar Airways, which acquired 24.1 complaints per 100 flights

Following Qatar Airways, Turkish Airways acquired 14.7 complaints per 100 flights, Air India acquired 13.7, Royal Air Maroc acquired 13.3, Etihad Airways acquired 12.9 and TAP Air Portugal acquired 11.9.With Aptitude receiving 13.7 complaints, it ties Air India for the third-most complaints made towards an airline.

The grievance knowledge can be up to date by the CTA on a quarterly foundation, it states within the information launch.

The airways in Canada that acquired probably the most complaints in 2022


On the finish of 2021, air journey was solely starting to bounce again and had not but returned to pre-pandemic ranges. Based on Statistics Canada, 3.9 million passengers flew on chartered or scheduled flights in December 2021, which represented a forty five.2 per cent decline in comparison with December 2019.

General, 2021 noticed air carriers droop operations for durations of time, because the yr started with lockdowns throughout Canada amid rising COVID-19 instances.

However 2022 noticed demand return. In September, for instance, six million passengers flew someplace. That represented 86.6 per cent of pre-pandemic ranges from September 2019.

Nevertheless, that inflow of demand on the airline business nonetheless rebounding from pandemic measures prompted headline-grabbing journey points.

Demand for flights elevated by 280 per cent between February and June this yr, mentioned transportation minister Omar Alghabra at a press convention on Nov. 28.

“I will not deny that there have been very irritating moments and episodes that was irritating for passengers, that was irritating for airways, that was irritating for our authorities, and there have been a number of classes discovered,” he advised reporters in Ottawa.

Poor staffing ranges, inflation, and income loss additionally contributed to the delays, he mentioned.

Alghabra spoke after he convened a summit with the air journey business on Nov. 24 to debate journey points forward of the winter vacation season.

He mentioned the federal authorities is engaged on strengthening the passenger invoice of rights and interesting in discussions round modernizing the safety screening course of.

However the minister warned in a cellphone name with The Canadian Press on the finish of November that any adjustments wouldn’t be in place in time for the winter journey season.